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Abstract and Manuscript Management System - Abstract Detail |
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| Speaker: | Howard Zion |
| Title: | Business' Impact on Metrology |
| Topic Group: | Metrology and Business |
| E-mail: | hzion@transcat.com |
| Co-Authors: | |
| Abstract: |
The traceability chain is often regarded as a one-way street in which the top echelon in this chain sets the stage for the measurements that follow in the chain. However, at each level there are expectations and assumptions that are established, sometimes non-verbally, between the customer and the service provider. Every level of the traceability chain has a customer and a supplier. This paper will evaluate the both sides of this partnership: the customer’s decision making process and how that sets the expectation for what is to be accomplished in a calibration lab; and the calibration lab’s capabilities and understanding of the customer’s requirements. Two models of instruments will be used as examples of the need to communicate from customer to supplier and vice versa. This paper sets the stage for a theme that is continuous among three related papers, which will be presented sequentially. The second paper covers Metrology’s Impact on the Process (i.e., how the customer will use the technical calibration information in their process), presented by Jeremy Sims, while the third paper will discuss Metrology’s Impact on Business (i.e., how calibration results affect the customer’s quality and financial decisions), presented by Phil Mistretta. The information provided in these three papers will benefit conference attendees by providing practical information and exploring the inter-relationships between Business Decisions, Metrology Practice, and Process Impact. |
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